Welcome to [EnviroAir Online Sales] (“we,” “our,” or “us”). This Cancellation and Refund Policy (“Policy”) outlines the terms under which you may cancel an order and request a refund on our website, [https://www.enviroair.in/] (the “Site”). By placing an order on the Site, you agree to comply with this Policy. If you do not agree with the terms herein, please do not place an order on our Site.
1. Cancellation of Orders
1.1 Cancellation Period: You may cancel your order within 24 hours of placing it on our Site. After this period, your order may have already been processed, and cancellation may not be possible.
1.2 Cancellation Process: To cancel an order, please contact our customer support at [customer-support@enviroair.in] with your order number and reason for cancellation. We will make every effort to accommodate your request if the order has not been processed.
2. Refund Policy
2.1 Eligibility for Refund:
Refunds will be considered under the following circumstances:
- Cancellation within the specified period.
- Receipt of defective or damaged products.
- Non-receipt of the ordered products within the specified delivery period
2.2 Refund Process: If eligible, refunds will be processed within 15 business days from the date of approval. Refunds will be issued to the original payment method used for the purchase.
2.3 Non-Refundable Items: Certain items, such as personalized or custom-made products, may not be eligible for a refund. Please check the product description for information on refund eligibility.
3. Return of Products
3.1 Return Process: If you receive a defective or damaged product, please contact our customer support at [customer-support@enviroair.in] within 7 days of receiving the product. We may require photographic evidence to assess the issue.
3.2 Return Authorization: We will provide instructions for the return, and you may be required to return the product in its original packaging. Return shipping costs for eligible returns will be covered by us.
4. Changes to the Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Site.
5. Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us at [customer-support@enviroair.in].